Help Centre

Frequently Asked Questions

Everything you need to know about our products, orders, and policies.

What does UPF 50+ mean?+

UPF (Ultraviolet Protection Factor) measures how much UV radiation a fabric blocks. A UPF 50+ rating means the fabric blocks at least 98% of UV rays — the highest rating available.

Does the sun protection wash out?+

No. Our UPF protection is built into the fabric structure, not applied as a coating, so it holds its rating through repeated washing and wear.

How do I find my size?+

Check our detailed Size Guide for measurements and fit notes. If you're between sizes, we recommend sizing up for a relaxed fit.

How long does shipping take?+

Standard shipping is 3–7 business days within Australia, and 7–14 business days internationally. Express options are available at checkout.

What is your returns policy?+

We offer free returns within 30 days on unworn items with tags attached. See our Returns page for full details.

How do I care for my Luxe Sun pieces?+

Machine wash cold on a gentle cycle and hang to dry. Avoid fabric softeners and tumble drying to preserve the fabric's performance and UPF rating.

Still have questions? Get in touch.